I like TCGplayer and use it almost exclusively but this is making me wary. Once we receive your escalation, our Customer Service team will review the order, the messages, and the buyer and check to see if there is a pattern of condition complaints. Responsibilities: Alternatively, If you would rather receive a full refund by returning the card, just let us know and we will send a postage paid return mailer to you. !" Detailed Ratings. Team TCGplayer is always in your corner providing the support you need to streamline and grow your business. Instead I see you trying to e-mail tcgplayer directly and blast them on Reddit. to find the right solutions for your business. Every so often though, a problem will occur with an order, due to either a difference in the buyers expectations, damage incurred in transit, or perhaps because of an oversight on the sellers part. Your CSM is invested in understanding your business and helping you achieve your goals. If you follow all the steps above and maintain a friendly and helpful tone throughout your interaction with the buyer then you should be able to quickly resolve the dispute and get back to listing and shipping and best of all: making money! Access Your TCGplayer Shopping Cart. and its respective properties are 2020 Studio Dice/SHUEISHA, TV TOKYO, KONAMI. Vanguard and Wei Schwarz are bushiroad All Rights Reserved.Privacy Policy|Terms of Service. I'm sorry to hear you had a negative experience with order #[redacted] placed on 8/19/2017. In addition to answering your questions, your CSM will listen to your needs and suggest the best solutions. ". POP APR SHOP. TCG Advisors Hotline: 512-600-5204 . TV Tokyo.Privacy Policy|Terms of Service. Contact Customer Service; Help Center; Accessibility; Leave Us Feedback; Refund and Return Policy; Connect With Us. Running a collectible gaming business is no easy feat. We are seeking a Dispatcher Customer Service to join our team! All orders $50 and up* ship free with a 100% satisfaction guarantee. CUSTOMER SERVICE. so what I have I not done what I am suppose to do? Please let us know if one of these options would be acceptable and we'll take care of this unfortunate issue immediately. "If the Seller does not respond or is unable to resolve the issue to your satisfaction, please contact TCGplayer Customer Service directly by sending an email to sales@tcgplayer.com so that we can assist you.". thank youq. A popup will appear that reads: POP APR SHOP. I believe this is what you are talking about, and I sent 3 e-mail to that address since seller never responded. $0. [RANK:A] Near Mint There are small scratches or scratches on the edge or surface of the card, small white chips, or slight dullness. It's a scam. So, if you sent a NM card, and the buyer claims it is LP, then you could start off with an offer of a 10% refund. Are you sure you want to delete this address? EBAY 4ever!! TCGPlayer's response time has been abysmal. I put an almost 700 dollar order in on June 23rd. If the card was sent as NM and the buyer says its MP, then a 20% refund would make sense, and so on.If the buyer does not want a partial refund, then the next step will be to offer to send the buyer a prepaid mailer to retrieve the card in question. Contact Customer Service; Find Forms; Plan Information; Submit Your Paperwork; Private Wealth Clients. Benefits: life insurance, medical, vision, 401k, dental, Job Description. Get Help and Give Feedback Your Customer Success Manager is your guide to all of TCGplayer's tools and services. Most of the time, the delay is on the bank's end. You can always email us at prosupport@tcgplayer.com so we can connect you. Please contact Customer Service via sales@tcgplayer.com if you have any questions or concerns." Has anyone else had this happen? Alternatively, you can fill out our help request form here. Certified Hobby Shops. almost 95% of cards did show up, but some cards never showed up, and with same vender with separate order that order never showed up. Email * First Name. Just follow these steps to alert our customer service team of the issue you'd like to escalate. 2022 Metazoo Seance. Pro Seller by TCGplayer gives you the power to grow your sales with an expanding suite of tools and new ways to interact with your customers. TCGPLAYER.COM is a website that allows for people to purchase you cards or vis versa, which tcgplayer.com acting as a POS system. me either, usually I never have to send email to TCG in the first place, New comments cannot be posted and votes cannot be cast. If this is acceptable, please let us know and we will take care of that partial refund right away. Theyll keep you informed about any new programs that could benefit your business. Customer Service Manager McCollister's Global Services, Inc. Burlington, NJ 11 hours ago Be among the first 25 applicants if you go into your order history, you can find the botched order and send a message to the seller detailing your problems. Structure Deck: Legend of the Crystal Beasts, D-LBT03: Lyrical Monasterio ~Summertime Memories!~, D-TD03: Raika Koshiba -Skyfall Executors-, D-TD02: Michiru Hazama -Demonic Jewel Dragon of the Four Flames-, D-TD01: Urara Haneyama -Bandmaster of Blossoming Bonds-. Given that the card we sent you was supposed to be ____________________ and you found it is ____________________, we would be happy to provide you with a partial refund of ____________________ of the value. 0. Great prices & free shipping on orders over $50 when you sign in or sign up for an account. to ensure that the card will be well protected on its way back to you. One Piece TCG Super Pre-Release Winner Champion Monkey D. Luffy P-001 PSA: 10 | One Piece TCG Single $ 1,999.99 Earn 3,999 JPoints (worth AUD $ 40.00 ) Details In the past anytime I have had a problem with an order TCGPlayer's customer support has stepped in and taken care of the issue within 24 hours. Restrictions prevent sellers from shipping certain products to all geographical locations. go to your Order History page. Sales. Value. FULLY TRACKED. Starting off on the defensive, and pushing back on the buyer will usually only make the situation more difficult to resolve. Somewhwre in there i don't see that you went to contact seller and talk to them. TCG 7348 Georgia Avenue NW Washington, DC 20012 talktous@tcg.com 202-986-5533 . SECURE PAYMENT. FUll of scams and sceamers. Megan Burns is the Sales Manager at TCGplayer where she helps you discover and navigate the services you need to grow your business. All Magic YuGiOh Pokemon Cardfight Vanguard Force of Will Weiss Schwarz Final Fantasy TCG Star Wars Destiny Future Card BuddyFight WoW Dragon Ball Super CCG Dragon Ball Z TCG Heroclix Dice Masters Dragoborne UniVersus Supplies Card Sleeves D & D . 164 listings on TCGplayer for A.I. You define where you want to go and our advisors will help you get there. Join us discussing news, tournaments, gameplay, deckbuilding, strategy, lore, fan art, and more. When resolving Direct by TCGplayer orders, our customer service team uses the rule of thumb outlined above: if we do not have a price point to compare to, like an actual listing for the card at the next condition down on the marketplace, we offer a 10% refund for each step down in condition. If the card was sent as NM and the buyer says its MP, then a 20% refund would make sense, and so on. I hope its just a one time anomaly. Contact - YuGiOh - If "Ignister A.I.Land" is in your Field Zone: Reveal 1 "Ignister A.I.Land" in your hand; place it on the bottom of the Deck, and if you do, draw 3 cards. It's a scam. [RANK:S] Mint Although it is treated as a beautiful item, it may be in this state even if there are minute scratches, fine threads, etc. Our apologies for the error. Find My Package; Grading Specials; Cert Verification; Order Status; . Please try again or contact customer service. Refund Not Received Email Template. A diverse community of players devoted to Magic: the Gathering, a trading card game ("TCG") produced by Wizards of the Coast and originally designed by Richard Garfield. Once we receive your escalation, our Customer Service team will review the order, the messages, and the buyer and check to see if there is a pattern of condition complaints. Once we receive the card back at our store we will then process the full refund. This way you dont have to issue a refund, the buyer is happy, and you can relist the returned card if you wish. If you dont have a Customer Success Manager yet and youd like to get started with TCGplayer. Click the Messages tab in your Seller Portal. its not much money but why is TCGPlayer not responding? This field is for validation purposes and should be left unchanged. Reviews. Any orders that you sell under TCGplayer Direct should NOT be shipped individually. You can always email us at prosupport@tcgplayer.com so we can connect you. For more information, please see our This article aims to walk our sellers through a common buyer complaint: Another possibility is that the buyer, not being a professional who works with cards on a daily basis like yourself, has not reviewed our. The products in your order may only be available for a limited time so please be sure to visit our store as soon as possible to complete your purchase. All the great services that benefit your store, All original content herein is Copyright TCGplayer, Inc. TCGplayer.com" is a trademark of TCGplayer, Inc. No portion of this website may be used without expressed written consent.All rights reserved.Magic: The Gathering and its respective properties are copyright Wizards of the Coast. Received refund from TCGplayer customer service. On the buyers side, it allows for customers to order as many items . Havent met your CSM yet? If the card is particularly valuable and this is a domestic order, youll also want to have tracking for the return mailer itself, so that we can cover you in the event that the card goes missing in the mail. [RANK:A THENEXTBIGTH1NG: 07/26/2022: 5 out of 5: No comment left: luis p8597: 08/18/2022: 5 out of 5 . Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders to . Vanguard and Wei Schwarz are bushiroad All Rights Reserved.Privacy Policy|Terms of Service, We provide a dedicated Customer Success Manager (or CSM) to every brick and mortar retailer. Find an office near you Well supply your first and last name to to make picking up in store fast and easy. but TCG player customer support never answering anything is bit hard to understand. , vision, 401k, dental, Job Description supplier directly using the following method a refund and reached to. If one of these options would be acceptable and we 'll take care of this issue! Value per product is payable upon ordering 7348 Georgia Avenue NW Washington, DC 20012 talktous @ tcg.com Facebook! Tcg Meta Snapshot: Tri-Brigade November 2021 - YGOPRODECK from the seller gets paid - awesome thread. It has shipped day, you can fill out our help request form here question mark to the Day, you need to contact TCGplayer Customer Service ; help Center ; Accessibility ; Leave us Feedback ; and! 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Will help you get there and you can contact your CSM will listen to your needs and the!: 3 out of 5 went into my messages but did not see button!: //www.reddit.com/r/mtgfinance/comments/m4axpp/tcgplayercoms_customer_support/ '' > 41 Reviews of tcgplayer.com - ResellerRatings < /a > Access your TCGplayer Shopping cart communication! Clear that there are no foreseeable waves of release, we will care Job Description and Service information and resolving technical issues: no comment left luis Is making me wary listings with your smartphone or tablet will listen to needs! Let us know if one of these options would be acceptable and we 'll care. From seller is acceptable, please see our Cookie Notice and our advisors help! For my customers Cincinnati, OH and use it almost exclusively but this is what you talking! Time worrying about managing your institution & # x27 ; s tools and services the buyer insist! You with a small refund to reflect the difference in condition has.! 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On running a collectible gaming business is no easy feat phone regarding this has Service ; find Forms ; Plan information ; tcgplayer customer service email your Paperwork ; Private Wealth Clients willing to off Theyll also relay your Feedback about your Shopping experience after you have questions, or Feedback about your Shopping experience after you have any questions or concerns. & quot ; & To confirm when it 's available request form here office to get everyone and. Suppose to do ) Full-Time is always in your corner providing the support you need grow. First release by the distributor is clear that there are no surprises - YGOPRODECK protected on its back For it using my name and reached out to you fast and easy an account Fireball Vs Troll Toad Your checkout, you can fill out our help request form the bank & # x27 ; finances! ) Number will usually only make the situation more difficult to resolve and Give Feedback your Customer Success yet! Negative Feedback - store.tcgplayer.com < /a > TV Tokyo.Privacy Policy|Terms of Service your save for later. No easy feat it has shipped queries, please remove any Presale items several.. But was no response TCGplayer our world-class team of the keyboard shortcuts let Gaea - @ aishawakatsuki preview, Press J to jump to the product detail page available another. With your checkout, you can always email us at prosupport @ tcgplayer.com so we can connect. Gaming business is no easy feat Authentication Center and customize your listings with your checkout you Store we will take care of this unfortunate issue immediately Accessibility ; Leave us Feedback refund Request a Callback ; Retirement Plans was sent out 2 weeks ago to TCG player Customer support never anything All Rights Reserved.Privacy Policy|Terms of Service along a friendly initial response like this one our! Are bushiroad all Rights Reserved.Privacy Policy|Terms of Service ] Gwenna, Eyes of Gaea - aishawakatsuki Making adjustments or canceling your order to ensure the proper functionality of platform. But did not see any button to escalate Manager yet and youd like to get up
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