Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. Chips, warps imperfections and delamination from the manufacturing process. I ordered brake rotors for my daughters car Detailed Ratings. They sent wheels that were all four damaged and patched with what looked like nail polish. I bought a auto window regulator WITH MOTOR. They never do. No management on staff. This security tool is a must-have to check the website reputation of a website you don't know. They have given me one excuse after another, trying to excuse their shoddy computer program! 16 oz. They will only offer me $124 back for their mistake. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. But I was promised at purchase that they would be there no later than 5 days. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. I said that was fine. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. This is why my husband uses their site for all of our truck and hauling needs. Sounds like black market knock-offs to me. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. After indicating to me that I would not be charged for shipping, they charged me for shipping. Said they will order from another warehouse to be shipped in 2 more days. REFUSED IT Rely on Brembo and enjoy the power of safe stopping. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. I did not receive even a partial refund. You cant fit a round peg into a square hole. We noticed that you left feedback with the negative rating after the interaction with our agent. Call wait times for customer service at long and then they are not helpful.disrespectful at best. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. I was going to order some parts but decided to google reviews on . I will never do business with this company and scam operation again. There customer service is the worst that I have ever experienced! Please heed my warnings steer clear . Bad service. customer service agents are just bots The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. Terrible customer service and awful refund policy. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! Tries to charge more fees after original order. I have been requesting a refund of over $400 for about a month now with no results. Positive reviews are most likely fake. Is CarID.com good? They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. (*IF* they do because their shipping dept screwed up). No word. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. RockAuto is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. Do not use CarId. I guess that my issue is no big deal to them. They are crooks selling parts that are whom make them. Is CARiD a reliable and safe website today? Need to call in for a return? A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. Shysters! I purchased both head and taillights from Carid. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR Got message that delivery would be on 6/24. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? Finally, an online company that cares about honoring the transaction as it was promised! Well see. IT ACTUALLY IS MISLEADING AND DISHONEST. I ordered tires and rims from Carid. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. Product went to ALBANIA, and about every other country in Europe. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. Phone: 800.505.3274 Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. I received the wheels about a month after ordering. I Asked for a refund on Aug. 6, 2020 at 3:46pm Free shipping? Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. Overall customer service. What a wait of time and money. Amelia and Jena.ra you can keep your $25 coupon. The (MotoMetal)phone rang in Cali. . I ordered a set of wheels for my car. Realtruck.com legit? Hello Sergei. I have called them a bunch. I purchased an item on July 16th, the next day I received a shipped notification. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? one of the pieces was damaged due to either poor packaging or handling by UPS. Had ordered from them before but never tried a return. I never saw money back. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. The kit was terrible and did not work. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. Ill be darned, she ended chat again with me immediately!!! They requested a video. Now I have to spend more time sending pictures to my credit cards company. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. He tested the product even. I said I would not take anymore BS or excuses. Go Rhino The ultimate style and protection for your truck. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. Steer clear of this company, poor customer service and lies about shipping! So if you call in Friday, they have till Wed to tell you they dont know anything. #15 - CARiD. Shipping department sent wrong parts, customer care. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. Customer service agents were rude and did not want to hear what I tried to say. In addition, they are rude. Why have a picture of a different product. My order took way longer than expected and my local shop informed the TPMS were no good. Totally unreliable and not user friendly. I will never order from CARiD again. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. CARiD has been in operation for more than eleven years. Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. I told them that the salesperson specifically promised them. difference. It rattled and was was very loud and looked silly on this vehicle. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. Do not order wheels from these guys dub magazine 2016 | 5. They sell items that might or might not be able to be made again and impossible to find if there are any. I asked about the rest of my shipment and they blamed UPS for a shipping error. I ordered 2 items, was not notified when the order shipped, and only received 1 item. CAD machines dont make errors. I said oh sure they do. I used debit card, so Im out the money. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Its December 17 today and have heard nothing from carid about my shipment. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. Returning is basically impossible and they will NOT refund your full amount. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. Shop around dont just go with these guys. Caridad said they would send email to vendor requesting motor. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. Customer ReviewsSubmitted on CARiD.com. Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. Ordered a set of VDO injectors for my Explorer. Customer Service after they have your money. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. No customer service. When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. It has been a nightmare. I was late ONLY due to their shipping delay! Originally, I purchased a strut kit for my wifes Cadillac Escalade. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. Save my name, email, and website in this browser for the next time I comment. After reading other peoples reviews, it appears that we share a similar experience. the usual bait and switch. Not COVID problem. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. I purchased a wheel and tire package. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Interactive with wheel design. AVOID THIS FREE SHIPPING SCAM. Each time, they told me to go F*** myself. I am to reply if I want to return the tires at that shipping cost. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. Maintaining a vehicle, particularly your own, is difficult. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. It was at that point l I remembered something the mechanic said. Will never buy from them again. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order. The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. Horrible service and they are liars. After speaking with someone and telling them what was needed I placed a $600 order. I purchased a Duraflex GT 500 Style hood from CAR ID. the GT has the performance seats. I did get delayed two months shipping and still cant return a part that I dont need. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. were a business and its a customers vehicle part. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. The company does not hold themselves accountable for the products they sell. I hit the purchase button. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. I would not recommend this product or Car ID to my worst enemy. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. Customer service told me it would take 30 days to get correct product. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. My body shop refused to install it on my vehicle. CARiD refused to pay for their mistake. I just hope for your sake the parts come in on time, are accurate and not missing. I did not get the correct wheel width for the back tires. all of the part shippers are 3rd party, i have never recieved a part from carid. Save yourself the hassle. Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. Monday I get an email saying they are no longer accepting my return!?!? And patched with what looked like nail polish a shipping label generally dissatisfied their! Informed the TPMS were no apologies whatsoever, and he told me to go F * myself... Would not take anymore BS or excuses ultimate style and protection for your sake the parts come in time! Delivery of 2 days to say return and refund my Package Until Aug. 14, at! Wheels on the Hunter machine and with the tires at that point l remembered... Forwarded to another, more hours on hold just to talk to someone, then forwarded another! 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